Terms & Conditions
Last updated:
Important: NearByMistri is a platform that connects customers with independent service providers. We do not provide the services ourselves and therefore are not responsible for the pricing, acts, omissions, workmanship, damages, or disputes arising from services provided by individual providers. You must discuss and agree the final price, scope and warranty with the provider before work starts.
Please read these Terms and Conditions ("Terms") carefully. By using NearByMistri or booking a provider through our platform, you agree to these Terms.
1. Service overview
NearByMistri provides an online platform that helps users find, contact and hire independent local service providers such as plumbers, electricians, carpenters, and technicians. We facilitate connections, listings and ratings. We are not the provider of the actual services.
2. Relationship & responsibility
- Independent providers: Each service provider is an independent contractor, not an employee, agent or partner of NearByMistri.
- Platform only: NearByMistri's role is limited to connecting Customers and Providers, providing a place for listings, reviews, and contact. We do not control or supervise providers' work or business practices.
- No direct responsibility: We are not responsible for the acts, omissions, errors, misrepresentations, or negligence of any provider.
3. Pricing, estimates & payments
- Provider-set pricing: All prices, estimates, quotes and charges are provided by the provider and are agreed between the Customer and the Provider. NearByMistri does not set or guarantee pricing.
- No price guarantee: We are not responsible for discrepancies between an estimate and the final invoice. Always confirm the final scope and cost with the provider in writing (message/WhatsApp/invoice).
- Payments: Payment arrangements (cash, digital payment, card, bank transfer) are between Customer and Provider unless otherwise agreed. If NearByMistri processes any payment on behalf of a provider, that will be clearly stated and governed by separate terms.
4. Damage, loss & risk
- No liability for damages: NearByMistri is not liable for any direct, indirect, incidental, consequential or special damages, including property damage, personal injury, or loss, arising from services performed by providers.
- Precautions: Customers should confirm the provider's qualifications, experience, and insurance before engaging them for any work that could cause damage or risk.
- On-site assessment: For work that may cause structural, electrical or water damage, request an on-site assessment and written estimate before authorising significant work.
5. Warranties & guarantees
- Provider warranties: Any warranty or workmanship guarantee is given by the Provider only. Check the provider’s terms and get warranty details in writing.
- No platform warranty: NearByMistri makes no warranties regarding service quality, timeliness, fitness for a particular purpose, merchantability, or accuracy of provider representations.
6. Disputes, refunds & cancellations
- Dispute resolution: Any dispute over the scope, price or workmanship must be raised with the provider first. NearByMistri can assist by sharing contact or review records, but is not responsible for resolving disputes between users and providers.
- Refunds: Refunds or compensation (if any) are the responsibility of the provider unless NearByMistri has explicitly agreed otherwise in writing.
- Cancellations: Cancellation policies are determined by individual providers. Confirm cancellation terms before booking.
7. Reviews and ratings
Reviews and ratings are provided by users and are intended as community feedback. While we make reasonable efforts to remove fake or abusive content, we do not guarantee accuracy and are not liable for user-generated content.
8. Insurance & licenses
- Check coverage: For high-risk jobs, ask the provider to show relevant licenses, certifications and insurance before work begins.
- Provider insurance: If a provider claims to have insurance, verify the policy details directly with the insurer or provider.
9. User obligations
- Accurate info: Customers must provide accurate job details, access information and contact details.
- Onsite safety: Ensure a safe working environment for the provider and follow any safety instructions provided.
- Payment & communication: Communicate clearly with the provider and settle payments as agreed.
10. Indemnification
You agree to indemnify, defend and hold harmless NearByMistri, its officers, directors and employees from any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from your use of the platform or your dealings with providers, your violation of these Terms, or your violation of third-party rights.
11. Limitation of liability
To the maximum extent permitted by law, NearByMistri's aggregate liability arising out of or related to these Terms or the Services will not exceed the amounts (if any) actually paid by you to NearByMistri in the 12 months preceding the event giving rise to the claim. In no event will NearByMistri be liable for lost profits, loss of business, or indirect, special, exemplary, or punitive damages.
12. Third-party links & services
The platform may link to third-party sites or services. We do not control and are not responsible for third-party content, terms, privacy practices, or availability.
13. Changes to these terms
We may update these Terms occasionally. We will post the updated Terms on this page with a revised date. Continued use after updates indicates your acceptance of the changes.
14. Governing law
These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in the relevant city (Sri Ganganagar) unless applicable law requires otherwise.
15. How to contact us
If you have questions about these Terms, please contact us at:
By using NearByMistri you confirm that you have read, understood and agreed to these Terms & Conditions.